<div class="fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> The DSW builds trust and productive relationships with people they support, co-workers and others through respectful and clear verbal and written communication. Uses positive and respectful verbal, non-verbal and written communication a way that can be understood by the individual, and actively listens and responds to them in a respectful, caring manner. Explains services and service terms to the individual being supported and their family members. Communicates with the individual and their family in a respectful and culturally appropriate way

<div class="fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column" style="--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;"> The DSW respects cultural differences, and provides services and supports that fit with an individual’s preferences. Provides or accesses services that fit with the individuals’ culture or preferences. Seeks to learn about different cultures to provide better support and services. Recognizes own biases and doesn’t let them interfere in work relationships. Respects the cultural needs and preferences of each individual. Assists the individual to find social, learning and recreational opportunities valued in their culture.

Workplace Communication and Conflict Resolution for DSWs

Course ID: 1130094

Workplace Communication and Conflict Resolution for DSWs

This module outlines professional, respectful communication including using plain language and person-first language, the basics of communicating with non-verbal individuals, non-English speakers, and ASL populations. It also includes communication strategies for problem-solving and conflict resolution skills.

Learning Objectives

Know what workplace conflict is and what causes it in care settings
Understand how often conflicts happen and how they affect the workplace
Learn the basics of good communication and how to solve conflicts in different care settings
Practice using conflict resolution skills in real-world situations

CMS Competencies

Communicationksdsw@tthree.org2025-08-15T13:45:25-05:00

Communication

The DSW builds trust and productive relationships with people they support, co-workers and others through respectful and clear verbal and written communication.

Uses positive and respectful verbal, non-verbal and written communication a way that can be understood by the individual, and actively listens and responds to them in a respectful, caring manner.
Explains services and service terms to the individual being supported and their family members.
Communicates with the individual and their family in a respectful and culturally appropriate way

Cultural Competencyksdsw@tthree.org2025-08-15T13:46:21-05:00

Cultural Competency

The DSW respects cultural differences, and provides services and supports that fit with an individual’s preferences.

Provides or accesses services that fit with the individuals’ culture or preferences.
Seeks to learn about different cultures to provide better support and services.
Recognizes own biases and doesn’t let them interfere in work relationships.
Respects the cultural needs and preferences of each individual.
Assists the individual to find social, learning and recreational opportunities valued in their culture.

Person-Centered Practicesksdsw@tthree.org2025-10-14T15:26:26-05:00

Person-Centered Practices

The DSW uses person-centered practices, assisting individuals to make choices and plan goals, and provides services to help individuals achieve their goals.

Helps design services or support plans based on the choices and goals of the individual
supported, and involves the individual in the process.
Builds collaborative, professional relationships with the individual and others on the support team.
Provides supports and services that help the individual achieve their goals.
Participates as an active member of service or support team.
Works in partnership with the individual to track progress toward goals and adjust services as needed and desired by individual.
Gathers and reviews information about an individual to provide quality services.
Completes and submits documentation of services on time.

Take Training

Test Out Course ID: 1130097

Test-Out Version

To test out of this module:

You must pass a competency exam by 90% or more.
You only get one attempt to pass the competency exam.
You must answer all questions.
If you pass the competency exam, you will earn the certificate for this module without having to complete the training.
If you do not pass the competency exam, you will have to complete the full training module to earn the certificate for this module.
There is no penalty for attempting the test-out exam and not passing.

Test-Out Training

Preview Course ID: 1133188