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FAQs

FAQs2025-08-06T15:14:37-05:00

Frequently Asked Questions

General Training Questions

Who are direct support workers (DSWs)?2025-08-15T15:37:33-05:00

Direct Support Workers are professionals who work with older adults and individuals with disabilities. DSWs provide a wide variety of supports such as daily living activities, community integration, skill development, emotional & behavioral health, and maintaining physical health. DSWs work in a variety of settings, including private homes, day programs, and group homes. They also assist individuals as they navigate their communities, schools, and workplaces. The goal of a DSW is to help older adults and individuals with disabilities live as independently as possible and to improve their quality of life.

Can I provide feedback on the training?2025-03-11T16:14:40-05:00

Yes, from letting us know that a link is broken or sharing your ideas for new training content, we welcome and value your input! You can contact us.

Where can I get help if I’m having trouble with the training?2025-03-11T16:14:42-05:00

If you are having trouble accessing the training on TRAIN, you can:
If you have questions about training policy or training content, contact us by fill out the form.
What training modules should I take?2025-02-13T17:06:09-06:00

Complete all trainings assigned by your supervisor or employer. You can take any additional trainings that interest you.
Why should I take this training?2025-02-13T17:25:26-06:00

  • To improve the quality of care you provide to the individuals you support
  • To improve your competency and confidence as a DSW
  • To reduce your risk of burnout or injury
  • To strengthen your voice as a DSW by better understanding the systems you work in
Who should take this training?2025-03-11T16:14:44-05:00

These trainings are available to all Direct Support Workers (DSWs) in Kansas who support older adults and individuals with disabilities in Home and Community Based Settings. DSW supervisors can also access preview versions of the training, including self-directed employers.
How was this training developed?2025-02-13T16:50:31-06:00

The Kansas Department of Disability Services (KDADS) contracted with an interdisciplinary team of experts at the University of Kansas (KU) to create this training. KU also contracted with outside experts to help create training content. Community partners advised closely on training content and reviewed draft versions of the training. To see all the authors and community partners who helped create the training, visit the about page.
What does Kansas DSW Training Program cover?2025-02-13T17:22:41-06:00

The Kansas DSW Training Program shall be refered as the training. The training is divided into different modules that cover a wide variety of multi-disciplinary topics that will enhance DSWs’ skill sets and expand their knowledge of the aging and disability system.  It is based on the CMS (Centers for Medicare and Medicaid Services) Direct Care Workforce (DCW) Core Competencies. It reflects the NADSP (National Alliance for Direct Support Professionals) Code of Ethics.

Why did I get redirected to the TRAIN website?2025-03-11T21:03:48-05:00

All online training for KSDW will be on the TRAIN website. You must register for an account on TRAIN, consult “Create Your Account” user guide for more information. Once you have created an account on the TRAIN website, you will be able to:

  • view and take training
  • track progress
  • access completion certificate
  • manage your account
Who do I contact to report an error?2025-02-13T16:38:20-06:00

You can send us a message describing the error using the online form. If possible, please include page URL where you found the error .

Manage Your TRAIN Account

Training

How long do I have to complete the training?2025-02-13T17:20:53-06:00

Each training module is self-paced; your progress is saved by the system if you do not finish the training in a single setting. Your supervisor will let you know if there is a deadline for completing your training.

Do I have to complete the self-study materials?2025-02-13T17:21:02-06:00

You do not have to complete the self-study materials to earn the Kansas DSW Training Certificate. You may have to complete self study if you’re working on a more advanced certification, such as an NADSP Badge or through an apprenticeship program. Your supervisor will let you know if you need to complete the self-study material and where/how to turn it in.

How do I review course content from a previously completed course?2024-07-30T18:08:17-05:00

If you are looking to review a previously completed course, you will need to relaunch the course from the Course Details page to the right of the course name. If you are not given the option to launch the course, please contact TRAIN Help Desk for further assistance at training@phf.org.

For more information, consult the “Your Learning” user guide

How do I find DSW courses to take?2025-03-11T16:02:59-05:00

For the listing of courses, see our Training page.  Each course will have a link to take you to the training in TRAIN. If you are already in TRAIN, you can click the “Course Catalog” tab at the top of the homepage. Enter “DSW” key word in the “Search TRAIN” box, apply any filters using the selections on the left, and sort your results using the dropdown menu. For additional filters, click the “Show Advanced Options” button located beneath the filters. For more information, consult the “Search” user guide.

I am having a technical issue preventing me from completing a course, what do I do?2024-07-30T17:58:16-05:00

If you are experiencing a technical course issue, please ensure you are using an up-to-date browser. TRAIN courses operate best on Google Chrome of Microsoft Edge browsers. If your issue persists, contact information for the course can be found on the course details page under the ‘Contacts’ tab

Partnerships

The Kansas Direct Support Workforce Development Hub is made possible through the support of funding, partnerships, and collaborations with the organizations listed below.

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