The DSW builds trust and productive relationships with people they support, co-workers and others through respectful and clear verbal and written communication.

  • Uses positive and respectful verbal, non-verbal and written communication a way that can be understood by the individual, and actively listens and responds to them in a respectful, caring manner.

  • Explains services and service terms to the individual being supported and their family members.

  • Communicates with the individual and their family in a respectful and culturally appropriate way